FAQ

Tick Data Suite trial version does not work in virtualized environments
First of all, it's important to note that this restriction is only placed on the Tick Data Suite trial. The retail license keys work fine in virtual ...
Sat, 17 Sep, 2016 at 2:56 PM
Error during installation: A DLL required for this install to complete could not be run
Symptoms During the Tick Data Suite installation you encounter a message saying "There is a problem with this Windows Installer pa...
Thu, 14 Dec, 2017 at 1:09 PM
TestGenerator: unmatched data error
Symptoms While backtesting with tick data, one or more errors show up in the backtest log such as: TestGenerator: unmatched data error (<...
Tue, 11 Oct, 2016 at 11:06 PM
Cannot update: The older version of Tick Data Suite cannot be removed
Symptoms When trying to update, setup displays a message: The older version of Tick Data Suite cannot be removed. Contact your techni...
Tue, 20 Jun, 2017 at 9:51 AM
Cannot uninstall the Tick Data Suite
Symptoms If you go to Control Panel -> Programs, select Tick Data Suite and click the Uninstall button, nothing happens. Cause This i...
Tue, 20 Jun, 2017 at 9:50 AM
Backtest fails to start
Symptoms Your backtest does not start - nothing happens when you click the Start button. One of the following occurs: A message box pops up stati...
Wed, 18 Nov, 2020 at 5:39 PM
Cannot update: One of the files mandatory for update is missing from the server
Symptoms With Tick Data Suite v1.x installed, you get an update prompt informing you that version 2 is available. When trying to update you receive th...
Thu, 12 Nov, 2020 at 6:32 PM
Using GMT and DST
Preamble Time configuration can be somewhat confusing. If you're uncertain what the GMT offset is and how it works, take a look at the UTC offset ...
Sun, 25 Oct, 2020 at 4:01 PM
The installer contains a trojan
Symptoms Your antivirus warns you that one of the files included in the installer contains a virus or a trojan and quarantines it. Cause ...
Thu, 20 Oct, 2016 at 9:49 AM
Unsupported operating systems
The following operating systems are not supported: Windows 7 Windows XP x86 Windows XP x64 Windows Server 2003 x86 Windows Server 2003 x64 Windows S...
Thu, 8 Oct, 2020 at 5:00 PM